BS

Frequently Asked Questions

Courses

I have paid the course fee but I am unable to access my course. Why is that?
Once you have picked the course and paid the course fee, a member of our admission team will assess your application form and documents to verify your eligibility. You might get a call for a short interview. Once all this is done, you will be given access to the course via our Virtual Learning Environment (VLE) (Moodle). The entire process takes a maximum of three days.
Note: Please see “Terms and Conditions” for fee refund policy.
What are TQT (Total Qualification Time) and GLH (Guided Learning Hours)?

Total Qualification Time (TQT) is a term used within qualifications regulated by Ofqual as part of the Regulated Qualification Framework (RQF). It aims to provide learners with an indication of the minimum length of time it would take the average learner to complete their qualification.
Guided Learning Hours (GLHs) is the time a learner is being taught, instructed or participating in education or training under guidance or supervision of a tutor, lecturer etc. (this can also include assessment time).
Please note that the actual time taken by the learner will vary and will depend on the individual effort and hard-work of the learner.

Will I receive any help or guidance while writing assignments?
All students are provided with an induction to better understand the assessment process. You will also be given access to blogs written on how to do your best when preparing for your coursework. If you still need help, you may contact your course tutor and schedule a 30-minute online meeting on ‘assignment preparation’.
How long does it take to complete the course?

All our courses are self-paced. Learners progress at their own speed.

How many credits is a course?

Each course has defined credits that should be earned for successful course completion. For course credits, please refer to the website page of the desired course.

How are your courses accredited?
All our qualifications are regulated by Ofqual (The Office of Qualifications and Examinations Regulation). This means that our courses are fully recognised in UK and worldwide.
What are modules?
Each course is split into modules. In some jurisdictions, modules might be referred to as units. Our courses are delivered in a way that a learner can access one module at a time. Once you have completed a module, you will be given access to the next module and so on. Please refer to the relevant course page to find out how many modules are there in your course.
Do I need to buy any additional textbooks or reading material?

Course material is provided on our VLE. It is up to the learners to decide whether they want to buy additional study material.

Can I undertake more than one course at the same time?

Absolutely, however, BSA recommends that you undertake one course at a time. If you wish to take more courses simultaneously, we offer Course Bundles that might be of interest to you.

For further questions on this, please feel free to contact your tutor or BSA support team.

What if I do not pass a module?
If you don’t pass a module, BSA will continue to provide the required support until you have passed the module. If you are required to resubmit the coursework, you will be adequately guided on what improvements are required.
How do I access my course material?
The course material can be accessed through our Virtual Learning Environment (VLE), Moodle. If your module has printed materials, you will be able to download these electronically.

Fees and Payment

What payment methods are accepted?
The automated payments can be made using one of the two methods:
  • Debit/Credit Card
  • Bank Transfer
If you wish to make a payment over the phone, or pay directly into our bank account, please contact us at [email protected].
Is the course fee refundable?

If we are unable to deliver a course, we will fully refund your fee with an apology. However, if you decide to change your mind after starting a course, you will be eligible for a refund if a request is made within 14 calendar days from the date on which the contract of purchase is concluded, and you haven’t accessed the course on Moodle. Please visit our “Refund Policy” for more information.

What types of credit & debit cards are accepted?

We accept all types of debit and credit cards. If you are facing issues related to payment methods, contact our support team at [email protected].

How are my card details secured?

Your credit/debit card details are secured through SSL and TLS. Your data is shared in encrypted form, so it is useless for third parties. For your peace of mind, we take payments through PayPal and Stripe rather than using systems set up internally. PayPal and Stripe are global and well-reputed brands; hence your card details would be handled securely

What should I do if I am not able to pay the fee at once?

We offer flexible instalment plans for the learners who are unable to pay the fee at once. You can check the instalment plan of your chosen course on the relevant course page. For more information about instalment plans, contact our support team at

[email protected].

Can I pay my course fee in instalments?
Our learners can definitely avail our monthly instalment plan option. The BSA monthly instalment plan enables learners to pay the course fee in easy instalments that suits their budget. See Our Terms & Conditions
If I enrol at the end of the month and can’t pay the first instalment right away, what is the minimum fee to start the course?
In case of mid/end of the month enrolment, you need to pay at least 50% of the first instalment within 24 hours of enrolment. The remainder 50% of the first instalment must be paid with the next instalment.
What if I miss my instalment date? Is there any fine for late fee payment?

For each late fee payment, you will be charged an additional amount of £10 through a reminder email.

If I have completed my course and instalments are pending, will BSA issue my certificate?
All instalments must be paid before course completion. BSA will not issue the course certificate until you have paid all the instalments.

General

How can I unsubscribe to the newsletter?
If you don’t want to receive blog updates and educational tips, you can unsubscribe to the newsletter anytime. To unsubscribe, follow these instructions:
  1. Open the last email update you received from BSA.
  2. You will find the unsubscribe option at the bottom.
  3. Click the “Unsubscribe” button.
After unsubscribing, you will not be able to receive our blog updates and educational tips.
Can I access my account without getting verified?
We make sure to verify every single account through email for our users’ account security, in which the users receive a code or link by email. After getting their account verified, the users can buy or enrol on the courses. If you are facing any issue in account verification, contact our support at [email protected].
Is it mandatory to have work experience to enrol on to a course?

No, it is not mandatory for all the courses. However, it might help satisfy the eligibility requirement of some courses if you do not hold the required minimum qualification. So, please do submit experience letters if you have any. Visit the relevant section of the course page for more information.

Is there any age restriction?

There is no age restriction. However, some awarding bodies require the learners to be 16 years at minimum for Level 3 and above courses. For more information, please visit the page of your desired course.

Are any physical classes conducted at BSA?
We are offering qualifications through a Virtual Learning Environment. You don’t need to attend any physical classes. You can study from home at your convenience. However, you will be able to book a 1-2-1 session with your tutor if you need any specific help.
How do I know which course is right for me?
We are offering free career advice. Our advisory team will assess your eligibility, past qualifications/experiences and future interests to recommend the best course for you. For further assistance, please contact us at [email protected].
Have there been changes made to BSA's policies due to COVID-19?

COVID-19 is a severe issue, and we are treating it as such. Our staff is working from home to ensure they can stay safe while providing learners with the support they need. In addition, we are working round the clock to ensure no interruptions in learners’ progress.

Do I have to complete any group projects with BSA?

At BSA, learners don’t have to complete any online group projects. Instead, all assessments are meant to be completed by the individual learners independently.

Learner Support

Why should I consider online learning?

Online learning allows you to complete the course in your own time and at your own pace. Online learning will enable you to manage a study and work balance. The cost of our online courses is less compared to the same courses studied on campus. The ultimate certification you get will be the same regardless of how the learning took place.

What are the hardware and software requirements for online learning?

The learner will need to have access to a PC or Laptop with a decent internet connection. These requirements are easy to meet, however, you can get in touch with us if you have any concerns.

Will employers accept my online qualification?

Yes, employers now realise that a large number of students will choose to do online qualifications instead of face-to-face. And so many employers prefer this option as it shows that the candidates are self-motivated and can work on their own initiative.

What makes BSA good learning platform for online courses?
  1. Welcome with introduction video
Many educators seem to underestimate the importance of the introduction. An introduction video with the nice presence of tutors could result in unexpectedly good impressions. The introduction not only explains the prospects and objectives of the course but also enhances the connection between tutors and learners. It makes them more relatable and creates a friendly and positive atmosphere.
  1. Encourage students to ask question
At BSA, questions are considered crucial to online learning. There are various reasons why students ask questions:
  • Their interest in the topic
  • Motivation to learn deeper
  • Difficulties in understanding a particular detail
All these motives bring beneficial information for educators for upgrading the course. Tutors could encourage students by providing answers and additional resources relating to the course, or even giving students credits for their attitude. However, there is no need to answer the questions immediately. Leaving the problems for students to discuss and find out by themselves seems to be a wiser act. It could make them feel more accomplished and grow the online community of learners.
  1. Give feedback
At BSA, assignment feedback is considered more important than the final grade. The final grade only presents how well a student performs. The feedback, on the other hand, will tell them what they did wrong and how they could improve it. This information will give learners a guideline to think more critically and study deeper on the subject. Online tutors could also make comments or give individual credits for motivation.
  1. Easily Accessible Resources Repository 
24/7 access to learning materials is one of the building blocks of e-learning. At BSA Learners will be able to download and reuse learning materials all through the course.
What are some of the challenges for students when taking an online course with BSA?
Learners are expected to be self-motivated, disciplined, be able to work independently and do online research. If they get stuck, our tutors are there to guide them through 1-2-1 sessions.
Why should I choose BSA over another online platform?

BSA recognises that any of our potential students have many options when it comes to choosing their online learning platform. However, at BSA, we feel that all our courses are competitively priced while also providing excellent student support services.

What if I fall ill during the course?
All our BSA courses are self-paced. In case you fall ill, you won’t fall behind on your coursework, you can log back in and start where you left off.
How much time will it take to receive my certificate, if I have completed my course and all instalments?
It takes 1-2 weeks (excluding public holidays) to issue a certificate. If you do not receive your certificate within 2 weeks, contact learner support at[email protected].

English Language Proficiency

Is English proficiency mandatory for all your courses?
English language proficiency is mandatory for most of our courses. Please visit the relevant course page to find an exact answer.
What is the minimum English score required for your courses?
If English is not your native language and your final two years of schooling were not in English either, then you are required to take an English language proficiency of CEFR Level B2. This can be demonstrated through any approved English language test such as IELTS or TOEFL.
How will BSA assess my English language proficiency?
Our English language proficiency test is based on reading and writing.
Should I take test, such as IELTS and TOEFL to meet English language proficiency requirement?
No, you don’t need to take an approved English language proficiency test, as IELTS and TOEFL are costly. As part of your application process, you will take our English language assessment that is free of cost and is usually marked within 72 hours as part of your application.
Can English Proficiency test be waived, if I have already done IELTS or an equivalent certification?
Yes, you can skip the English assessment if you have IELTS or an equivalent certificate. But, your IELTS score must meet the English Language Requirements.

Admission Process

How do I start a course with BSA?

Once you have chosen a course, click “Apply Now” and proceed with the course application. All the steps are self-explanatory, and the entire application process should not take more than 15 minutes unless you are required to attempt an English language proficiency test.

How long will it take to process my application?
We will get back to you within 72 hours with your application status (accepted or rejected) via email.
How will my interview be taken?
For most of our courses, we will conduct a short interview through Zoom or Skype. Relevant instructions, date and time of interview will be sent via email. If the time and date does not work for you let us know.
What formats are accepted while uploading documents?
We accept JPG, PDF, PNG formats of scanned documents.
What identity documents are accepted?

Following identity documents are accepted:

  • Passport (ideal means of identification)
  • National ID card
  • Driving licence

Personal Information

What should I do if I forget my account password?

If you have lost or forgotten login details, email us at [email protected] 

Can I deactivate my account?
If learners have completed their course, they have the right to deactivate their BSA account. We will still be required to keep the relevant information for compliance reasons, but you will not receive any notifications from us after deactivation.
Can I request to remove my personal data?

Learners can request us to remove their data via email at [email protected]. Once we receive this email our management team will remove your data.

Who can access my personal information?

All personal details are end-to-end encrypted using SSL and TLS certificates. At BSA, we make sure that we are fully compliant with GDPR.

Note: If you suspect that your data is being mishandled in any shape or form, please report this to us immediately at [email protected].

International Students

Will BSA act as my sponsor for a student visa?

We do not sponsor international students to come to UK. All our courses are offered online so there is no need for our learners to come to UK. If you do proceed to a university course afterwards, the university might sponsor you for your Tier 4 student visa application.

What are my career prospects after completing the course?
Our courses are very practical in nature and will prepare you for practical work in your chosen subject(s). You will have a brighter chance of securing a job after completing one of our courses.

Quick Enquiry

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Do you hold a relevant qualification in your area of expertise or specialism, at a level higher than that of your learners?


What will be covered?

Day 1:

  • Principles, Functions, Methods and Types of Assessment
  • Responsibilities of an assessor
  • Risks involved in assessment
  • Managing and making an assessment decision

Day 2:

  • Discussion on assessment methods used in a competence-based work environment
  • Planning the assessments
  • Practising professional discussion, questioning and direct observation
  • Activity regarding providing assessment decisions and feedback
  • How to write the reflective account on Unit 2

Day 3:

  • Discussion on assessment methods used in a vocational setting
  • Methods and information to include in assessment plans
  • Activity regarding carrying out the assessments
  • Activity regarding providing assessment decisions and feedback
  • How to record assessment decisions and reflective discussion

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What will be covered?

Day 1:Topics Covered

  • Roles and responsibilities of a teacher/trainer
  • Legislations
  • Identifying and meeting the needs of learners
  • Promoting equality & diversity and creating a safe environment

Day 2:Topics Covered

  • Difference between assessment types and methods
  • Adapting assessment methods to meet learners’ needs
  • VACSR principles of assessment
  • Important tips for microteaching

Day 3:Topics Covered

  • Creating an inclusive teaching and learning environment
  • Teaching and learning approaches
  • How to reflect on the microteach
  • Microteach sessions