This course is suitable for those who are working as Advice and Guidance providers and wish to develop their existing expertise. In addition, you may have managerial or training responsibilities. Your role may involve face-to-face contact with clients and/or contact by phone.

This qualification recognises the skills and competences of learners in the workplace. This course is ideal for those who currently work within the advice and guidance sector, providing factual, current and impartial information to clients and presenting ideas in an accessible form for them to consider, thus defining and providing routes which could assist clients in reaching their requirements.

However, this course does not provide your field-specific training, e.g. related to business, housing, debts, immigration, or career education. The learners are expected to have the knowledge about their own fields and taking this course would surely support them to develop the practical skills required to deal with the clients throughout the process.

Our courses are OFQUAL approved as we work with an approved awarding organisation called “Focus Awards”. This is a well-respected awarding organisation for education and training courses. This is the confirmation of their status-https://register.ofqual.gov.uk/Detail/Index/1391?category=organisations&query=focus%20awards.

For those looking for a new job role involving advice and guidance, this qualification will help you make the progression more easily. Relevant higher level advice and guidance job roles include:

1. Youth support worker
2. Family support
3. Community support
4. Connexions adviser
5. Business link adviser
6. Citizens Advice Bureau staff member
7. Advice provider within educational institutions
8. Counselling provider/career adviser
9. Training and human resources personnel
10. Administrator

There is no time frame to complete the course. Learners can complete it within 8 weeks (fast track) up to 12 months (on average).

1. Level 3 Award in Education and Training (RQF)
2. Level 4 Certificate in Education and Training (RQF)

Yes, you need a work placement in any professional environment where you are required to show competence in both knowledge and skills.

RQF (Regulated Qualification Framework) replaces all the previous frameworks such as NVQ, NQF and QCF. All the qualifications previously designed using other frameworks such as NVQ are now referred to as RQF. In other words, we are talking about exactly the same qualification, with same units, same content, same course requirements and same use/benefits/recognition.

Witness testimonies are classed as “supporting” evidence and provide additional information in the form of a statement of authentication from an occupationally competent individual who verifies all relevant details of a learner’s workplace activities and validates that the learner can conduct a skill or task. In some instances, the course requires the learner to demonstrate certain skills such as “Encouraging clients to explore their requirements” or “Assisting clients to reach a decision”, all of which are very difficult to prove using documentary evidence alone. Hence, an expert witness is tasked with providing a written record of learner’s performance at the workplace, precisely describing the activity undertaken against targeted assessment criteria confirming if these have been followed in the work setting. Witness testimonies are compulsory in certain units and this will be clearly stated in the relevant Assignment Guide. Moreover, it is to be noted that you will need to write a reflective account as well along with providing the witness testimony.

A reflective account is the supporting written evidence/ learner’s statement that indicates how the learner performed/performs the activity testified by the workplace supervisor, what went well and what did not, what you learnt and what you should have done. You also mention what strategies you will adapt for improvement. Please note that there is no separate document for writing a reflective account. Reflective account/learner’s statement is given in the same Submission Cover Sheet (Assessment Brief document).

Please refer to our main FAQs section or Contact Us; we have experienced course advisers who will be happy to assist you!